Privacy Policy

Our Commitment to Your Privacy

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how Just Winning with Jules ("we", "us", "our") collects, uses, stores, and discloses your personal information.

By accessing our website, purchasing our programs or services, or engaging with our content, you consent to the practices described in this Policy.

What Personal Information We Collect

We may collect the following types of personal information:

• Identity information: Full name, date of birth, gender
• Contact information: Email address, phone number, postal address
• Payment information: Billing details (processed securely via third-party payment providers — we do not store card details)
• Health and wellbeing information: Information you voluntarily share during coaching relevant to your goals and circumstances
• Program and usage information: Membership activity, course progress, quiz responses, form submissions
• Technical information: IP address, browser type, device information, cookies and usage data collected via our website
• Communications: Emails, messages, and notes exchanged during coaching or support

We only collect sensitive information (such as health information) where you have provided it voluntarily and given your consent.

How We Collect Your Information

We collect personal information:

• Directly from you when you complete a form, quiz, booking, or purchase
• When you communicate with us by email, phone, or through our website
• Through our coaching intake and agreement processes
• Automatically through cookies and analytics tools on our website
• Via third-party platforms you use to access our services (e.g. our CRM, payment processor, or membership platform)

Why We Collect and Use Your Information

We use your personal information to:

• Provide coaching services, programs, memberships, and courses
• Process payments and manage your account
• Communicate with you about your program, bookings, and support
• Send you relevant updates, resources, and promotional content (you may opt out at any time)
• Fulfil our legal and contractual obligations
• Improve our services and website
• Comply with applicable laws

We will not use your personal information for any purpose that is unrelated to your engagement with us without your consent.

Disclosure of Your Information

We may share your personal information with trusted third parties who assist us in operating our business, including:

• Payment processors for secure transaction handling
• CRM and email marketing platforms for client management and communications
• Booking and scheduling tools for appointment management
• Membership and course platforms for program delivery
• Accountants or legal advisors where required

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may also disclose your information where required or authorised by law.

Overseas Disclosure

Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with standards comparable to the APPs. By using our services, you consent to potential overseas disclosure where necessary for service delivery.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure platforms, encrypted communications, and limiting access to your information to those who need it.

However, no method of transmission or storage over the internet is completely secure. We encourage you to take care when sharing personal information online.

Cookies

Our website uses cookies and similar technologies to enhance your experience and gather analytics. You may disable cookies through your browser settings, though this may affect some functionality of our website.

Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this Policy periodically.

Contact Us

For any privacy-related queries, access requests, or complaints, please contact: